Supported OS and Office version with Office 365 (and how to find them)

In a very recent discussion on linkedin an Office 365 Customer was complaining about the fact that his Office 2007 was not working properly with Exchange Online after his migration. When I tried to explain that an upgrade of his Office & OS Versions (he was still running XP) was something he might want to consider, he wasn’t very understanding -to put it mildly.

I started thinking about a reason why still so many people are clinging on to their Windows XP and their Office 2007, … The most common answers are “It just works, why would be change”, “I love XP, I don’t want to change”, “Microsoft is all about making money and we have to provide it”, … But actually it’s deeper than that. It’s a human thing. It has nothing to do with XP, Office365, Office … It’s because those companies, the people leading those companies are Laggards on the curve of the Technology Innovation Lifecycle.

DiffusionOfInnovation

How do you have to read this graph? Let’s translate this to Windows & Office

Innovators: Windows 8.1 since beta, Office 2013 SP 1 Technical Preview

Early Adopters: Windows  8.1 since RTM, Office 2013 since RTM

Early Majority: Windows 8, Office 2013

Late Majority: Windows 7, Office 2010

laggards: Windows XP/Vista, Office 2007

One typical thing about laggards, they need to see the technology proven a lot of times, they might even be more willing to go to Windows 7 than Windows 8. Now you know this you can actually adept your Sales & Proposition model to this. The companies still on XP now are in that last category. One little tip, in every laggard company there are innovators, the million dollar question is how to find them and if they have authority to make decisions.

But let’s assume your cracked the coconut, you can upgrade your client or your company to a supported OS & Office version. What are the supported versions where you should lead your customer too? The next list is based on my experience and not the Microsoft Official List that you can find here: http://office.microsoft.com/en-us/office365-suite-help/software-requirements-for-office-365-for-business-HA102817357.aspx

Web browsers/Office clients Major Platform
Internet Explorer 11 One of the following:

  • Windows 8.1
  • Windows 7 SP1 or greater
Internet Explorer 10 One of the following:

  • Windows 8
  • Windows 7
Windows Internet Explorer 9 One of the following:

  • Windows 7
Windows Internet Explorer 8 One of the following:

  • Windows 7
The latest version of OfficeOffice 365 ProPlus One of the following:

  • Windows 8.1
  • Windows 8
  • Windows 7

For more information, see System requirements for Office 2013 and Office 365 ProPlus.

Office 2010 Service Pack 1 (Service Pack 2 Recommended) One of the following:

  • Windows 8.1
  • Windows 8
  • Windows 7

For more information about support policies, see Microsoft Support Lifecycle Policy.

Office for Mac 2011 with Service Pack 3 Mac OS X 10.6 or later
Mozilla Firefox The latest version of Firefox.For more information about Mozilla system requirements, see Mozilla System Requirements.
Google Chrome The latest version of Chrome.For more information about Chrome system requirements, see Chrome System Requirements
Safari One of the following:

  • The latest version of Safari
  • Mac OS X (any version)

Second part is how to find these systems that you have to migrate. In a SMB with 10 computers, no problem. If you need to do that for 250 computers you need some kind of tool. The toolkit you can use is the Microsoft Assessment and Planning Toolkit. http://technet.microsoft.com/en-us/library/bb977556.aspx .. In one of the next days we’ll cover how the Microsoft Assessment & Planning Toolkit works in depth.

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2 thoughts on “Supported OS and Office version with Office 365 (and how to find them)

  1. Scientist vs Engineer: an Engineer will consider the cost required to implement a solution; a Scientist doesn’t consider the flaws in a favored implementation. I can’t understand why Microsoft always thinks with its wallet and doesn’t consider that customers do also. As an SMB (multiple verticals) SP, in my customer base: 1% Win8, 5% Win9x & Win2K, 5% Vista, 25% Win7 “Early Majority”, 50% XP, rest non-Windows. This is what I see, not a survey by Forester or Gartner which doesn’t count older Windows and non-Windows. As a new and naive tech, you probably don’t consider that SMBs upgrade on a 5-7 year cycle (add years longer due to economy) and only upgraded to XP ~2005. Of note is Microsoft’s numbers that currently over 50% of Servers are Server 2003. Of the customers which we have upgraded (removed) Server 2003, half did not migrate to newer Microsoft Server versions.

    • Trust me Stephen, people who know me, they will smile when they read your comment about me as a new and naive tech. But I won’t hold it against you in this reply. In my customer base I do still have companies that are on XP, but all of them are on a migration plan towards Windows 8. We explained the why, the how and the how much. Business continuity in my opinion as important as technology. My customers follow my advice because they trust me, because our main focus is business continuity and not $$$. If your customers didn’t go to Microsoft techologies, I’m pretty sure the partner has something to do with it. Without a doubt we differ in how we deal with our customers, so imho, this is more a discussion about partners than about MSFT technology.

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