One of the things that Live Meeting had over Lync for me as a presenter of webcasts, webmeetings, … is that LM had a dedicated Q&A section. You didn’t have to browse through the IM’s to find the questions that people asked. You might have missed certain questions because of IM flooding, participants might miss answers because they cannot see which answer relates to what question, etc.
Lync has a new feature in presenter mode: Q&A. [Available for : Lync 2013, Lync 2013 for Office 365]
In the presentable content you’ll find a new type of content: Q&A.
What happens: When you activate Q&A, you’ll receive a new screen and at the same time IM is disabled. The presenter(s) can able IM back if they want to. The reason for disabling is that you want ALL questions to appear on the Q&A section.
Participants can post a question and the presenters (and only the presenters) can answer. The presenter can switch between Presentation mode and Q&A mode by clicking the different tabs at the bottom of the Lync Screen.
If you’re presenting content when a question is submitted, you’ll see a notification about the new question. You can click the Q&A tab at any time to answer the question, and then go back to Presentation tab to continue your presentation.
In the Q&A section there is a separate tab for the Unanswered Questions so you can find those question very easily.
At the end of the session you can Save the Question by clicking the Save As or clickStop Q&A, this will stop the Q&A section and will ask you to turn on IM again. You can close the notification if you like the IM to remain inactive.
What is the experience for the attendee?
The attendee will see 2 tabs, All Questions and My Questions. The last tab filters and shows only the questions posted by the attendee. That gives the attendee an easy view on the questions that are already answered and which one are not.